How Avanade broke free of the email trap
Keys included getting execs involved, recruiting social evangelists, and only then migrating email lists to online communities.
View ArticleComing soon: log in to work with your Facebook or Twitter ID
Using your Facebook, Twitter, or Google credentials to access work resources is a coming trend, predicts IDC.
View ArticleHow an online sports video provider adapted to a mobile world
Three years ago, XOS Digital was at a crossroads. A leader in sports video technology and digital media software, the company had built a good business providing the platform for major college...
View ArticleWhy this massive company’s internal social network succeeded where so many fail
Global giant CEMEX used IBM Connections to create a social network for its 47,000 employees. Unlike most such initiatives, employees are actually using it. We interview the company's innovation...
View ArticleConsumerization in 2013: the big stories to watch
In 2012, we saw smartphones and tablets become broadly accepted in the workplace, while new-breed enterprise services started making serious inroads against entrenched competitors. Now what? Here are...
View ArticleDell switched its social platform and saw traffic grow 30% overnight
Computer maker Dell uses a social community platform to engage with and inform existing and potential customers. And while "selling" on Dell's TechCenter is prohibited, the social platform's growing...
View ArticleLessons from the consumerization trenches
CITEworld talked with numerous IT professionals and business leaders over the past few months about how their enterprises implemented various social, mobile and cloud projects emanating from the...
View ArticleNokia customer service takes on social media
Nokia customer care representatives have been engaging customers directly on consumer social networks and working to solve their problems before they become larger issues.
View ArticleConsidering a social business vendor? Ask these questions about funding
When it comes to social business software, it's not just about price and features. Enterprises should grill prospective vendors with a list of questions about the amount and source of funding.
View ArticleHow Facebook's new search tool could also help businesses
Facebook's new search tool, Graph Search, could help businesses target followers based on their interests.
View ArticleGet ready for the next CITE Conference in June!
Secure your spot at the premier event for IT pros and executive technology buyers who want to stay ahead of the user-driven technology revolution in the workplace.
View ArticleHow consumerization led Kaplan to Google Apps, and what they learned on the way
"It's important for CIOs to stay current with trends: You don't want your employees to have better devices at home than at work," explains the CIO of Kaplan.
View ArticleJive CEO: Freemium in the enterprise is dead, and email is next
Customers don't care how many other people are using a product -- they only care if it will help their business by reducing expenses or increasing revenue. Tony Zingale says that Jive delivers, and he...
View ArticleFrom Facebook to true internal collaboration at this 13,000-person company
With more than 13,000 employees around the globe, business analytics software and services giant SAS had plenty of internal talent and knowledge -- and no good way to bring it all together. So a...
View ArticleHow Oscar Mayer is really putting the mobile into their Weinermobiles
The six Weinermobile fleet recently got on-board WiFi access, and a new iPhone app will make it easier for Weinermobile workers to stay in constant touch with the world and their fans.
View ArticleHow did SharePoint become the poster child for bad enterprise software?
Microsoft sells more than $2 billion worth of SharePoint licenses every year. So how come so many startups in Silicon Valley take shots at the decade-old collaboration product?
View ArticleVirgin America used Salesforce Chatter to revamp its ancient intranet, and...
For Virgin America's employees, the airline's showmanship didn't always translate to the behind-the-scenes intranet experience. It took a custom employee portal built by systems integrator Appirio on...
View ArticleSix epic battles that will shape the workplace of the future
The technology landscape is going through one of its periodic upheavals, as several big trends -- mobile devices, cloud computing, and decentralized social collaboration -- come together. As these...
View ArticleSmartsheet is exploding because it works like the tools we all know
Instead of building a project management tool that looks like Facebook, Smartsheet cofounder Brent Frei chose tools that a billion people already knew how to use -- spreadsheets and email.
View ArticleSeven tips for hiring the best IT professionals in a post-PC world
Predicting what IT will look like in five to ten years is almost impossible, but taking the right approach when hiring IT staff can help build an agile team capable of meeting the uncertainty and...
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