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How Avanade broke free of the email trap

Keys included getting execs involved, recruiting social evangelists, and only then migrating email lists to online communities.

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Coming soon: log in to work with your Facebook or Twitter ID

Using your Facebook, Twitter, or Google credentials to access work resources is a coming trend, predicts IDC. 

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How an online sports video provider adapted to a mobile world

Three years ago, XOS Digital was at a crossroads. A leader in sports video technology and digital media software, the company had built a good business providing the platform for major college...

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Why this massive company’s internal social network succeeded where so many fail

Global giant CEMEX used IBM Connections to create a social network for its 47,000 employees. Unlike most such initiatives, employees are actually using it. We interview the company's innovation...

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Consumerization in 2013: the big stories to watch

In 2012, we saw smartphones and tablets become broadly accepted in the workplace, while new-breed enterprise services started making serious inroads against entrenched competitors. Now what? Here are...

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Dell switched its social platform and saw traffic grow 30% overnight

Computer maker Dell uses a social community platform to engage with and inform existing and potential customers. And while "selling" on Dell's TechCenter is prohibited, the social platform's growing...

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Lessons from the consumerization trenches

CITEworld talked with numerous IT professionals and business leaders over the past few months about how their enterprises implemented various social, mobile and cloud projects emanating from the...

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Nokia customer service takes on social media

Nokia customer care representatives have been engaging customers directly on consumer social networks and working to solve their problems before they become larger issues.

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Considering a social business vendor? Ask these questions about funding

When it comes to social business software, it's not just about price and features. Enterprises should grill prospective vendors with a list of questions about the amount and source of funding.

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How Facebook's new search tool could also help businesses

Facebook's new search tool, Graph Search, could help businesses target followers based on their interests.

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Get ready for the next CITE Conference in June!

Secure your spot at the premier event for IT pros and executive technology buyers who want to stay ahead of the user-driven technology revolution in the workplace.

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How consumerization led Kaplan to Google Apps, and what they learned on the way

"It's important for CIOs to stay current with trends: You don't want your employees to have better devices at home than at work," explains the CIO of Kaplan.

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Jive CEO: Freemium in the enterprise is dead, and email is next

Customers don't care how many other people are using a product -- they only care if it will help their business by reducing expenses or increasing revenue. Tony Zingale says that Jive delivers, and he...

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From Facebook to true internal collaboration at this 13,000-person company

With more than 13,000 employees around the globe, business analytics software and services giant SAS had plenty of internal talent and knowledge -- and no good way to bring it all together. So a...

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How Oscar Mayer is really putting the mobile into their Weinermobiles

The six Weinermobile fleet recently got on-board WiFi access, and a new iPhone app will make it easier for Weinermobile workers to stay in constant touch with the world and their fans.

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How did SharePoint become the poster child for bad enterprise software?

Microsoft sells more than $2 billion worth of SharePoint licenses every year. So how come so many startups in Silicon Valley take shots at the decade-old collaboration product?

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Virgin America used Salesforce Chatter to revamp its ancient intranet, and...

For Virgin America's employees, the airline's showmanship didn't always translate to the behind-the-scenes intranet experience. It took a custom employee portal built by systems integrator Appirio on...

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Six epic battles that will shape the workplace of the future

The technology landscape is going through one of its periodic upheavals, as several big trends -- mobile devices, cloud computing, and decentralized social collaboration -- come together. As these...

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Smartsheet is exploding because it works like the tools we all know

Instead of building a project management tool that looks like Facebook, Smartsheet cofounder Brent Frei chose tools that a billion people already knew how to use -- spreadsheets and email.

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Seven tips for hiring the best IT professionals in a post-PC world

Predicting what IT will look like in five to ten years is almost impossible, but taking the right approach when hiring IT staff can help build an agile team capable of meeting the uncertainty and...

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